This describes the process of two way communication between employer and employee. Employee voice focuses more on opportunities for employees to be involved in decisions collectively, whether through trade unions or by other means.
Average time for dispute resolution: this is the length of time for which a dispute continues to exist in an organisation. The shorter the resolution time, the more effective the dispute resolution process.
N of days taken to resolve disputes/total number of disputes
Number of live disputes: this measures the total number of live grievances in process at any given point in time.
Type and number of live consultations with trade unions: This measures the number of consultations by category which are live with trade unions, and their performance against defined targets.
Effective employee relations and voice can help organisation’s motivate their employees through involvement or consultation in decision making, and also in terms of problem solving and business improvements.
For more information on employee voice read the CIPD introductory factsheet:
For practical guidance on understanding and gathering information on employee attitudes, download the CMI checklist.
Employee attitude surveys